Operations Manager

Company Overview: At USMLESarthi, we specialize in assisting foreign medical graduates in their journey to secure US residency placements. Our comprehensive services include US clinical experience and research opportunities in collaboration with our esteemed physician partners. We are dedicated to providing an unparalleled experience for our students and maintaining strong, professional relationships with our partners.
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Position Overview: We are seeking a dynamic and results-oriented Operations Manager to lead our operations Division. This role is pivotal in ensuring a seamless and enriching experience for our students while managing critical relationships with our physician partners. You will oversee a team of 3 to 5 members and drive various operational initiatives.
Key Responsibilities:

Team Management:

• Lead and manage a team of 3 to 5 operations staff members.
• Provide guidance, support, and mentorship to ensure team effectiveness and professional growth.

Comprehensive Student Support:

• Oversee the onboarding process for enrolled students, ensuring all forms, fees, and documentation are complete.
• Facilitate connections between students and physician partners as needed.
• Collect and analyze feedback from students at the end of their rotation or research experience to continually improve our services.

Issue Resolution:

• Actively listen to and address student issues and concerns.
• Diagnose problems and provide effective solutions, which may involve coordinating with physician partners, resolving billing discrepancies, and facilitating refunds or alternative solutions.

Manage Communication Channels:

• Ensure timely and effective resolution of student queries across various communication channels, including email, phone calls, WhatsApp, and Telegram.

Relationship Management with Physician Partners:

• Maintain and enhance relationships with our physician partners, ensuring a smooth and collaborative experience for both students and partners.
• Act as the primary point of contact for physician partners, addressing any issues and fostering strong, long-term partnerships.

Data Analysis:

• Lead data analysis initiatives for the Operations Division, tracking and analyzing data for over 3000 enrolled students.
• Utilize insights from data to drive improvements and inform decision-making processes.

Process Improvement:

• Lead process improvement initiatives aimed at enhancing both student and physician partner experiences.
• Identify areas for improvement, develop strategies, and implement solutions to streamline operations and increase efficiency.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field; Master’s degree preferred.
• Proven experience in operations management, preferably in the education or healthcare sectors.
• Strong leadership and team management skills.
• Excellent problem-solving and conflict resolution abilities.
• Proficient in data analysis and using insights to drive improvements.
• Exceptional communication and interpersonal skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Preferred skill and qualifications

• Masters or PG in business (MBA) or technical fields
• Experience of working for a USA based or UK based company
• Ability to handle multiple tasks and prioritize effectively.

​Work Environment
100% work from home. Work hours may include evenings, weekends and holiday coverage.

Remuneration
We offer an attractive compensation package. The successful candidate will have the opportunity to be part of a growing organization in the field of USMLE guidance for international students. If you are passionate about making a difference in the lives of international students, helping them navigate the USMLE process and achieve their academic goals, we invite you to apply for the position. Join us in our mission to provide comprehensive support and guidance to international medical graduates in achieving their dream residency in the United States.

Pay Range: From ₹35,000.00 to ₹80,000.00 depending on experience and qualifications
Work Location

• Work from home

Schedule:

• Day shift or US shift, 45 hours/week

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Job Type: Full-time or Intern

How to apply
​Submit your resume using the form below and our team will be in touch. For any questions, please email [email protected]

About us
The company, USMLESarthi (website www.usmlesarthi.com) is the leader in residency match services and has assisted over 10,000 international medical graduates in their residency match in the United States since 2015. Join us at USMLESarthi and play a crucial role in helping medical graduates achieve their dreams of US residency. Apply now to be part of a team that makes a difference!
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